Policies

Participation Requirements

All tours require a moderate amount of physical exertion. 

Participants are required to have full range of motion, average balance capabilities, use of both of their upper and lower extremities, be able to hear, see and understand verbal commands and hand signals, and must be capable of understanding, retaining and obeying verbal instructions. 

Participants must be able to climb stairs on towers up to 80′ high, hike unpaved trails, control the speed of their travel along the zip lines by grasping the cable with leather gloves, and be able to pull themselves along the zip cable several feet in the event they lose their momentum before reaching any given platform.

Zip line canopy tours are not recommended for second and third trimester or high risk pregnancies or guests that have moderate to severe muscular-skeletal problems or severe arthritis. This list is not complete and any guest with medical problems should notify the staff and consult their own MD for participation recommendations

Please note and understand that our staff and management have the right to refuse anyone participation rights if they do not meet the above requirements or if it is deemed unsafe for them or anyone else in the group. Staff has the final say on participation.

Weather

The safety of our guests is paramount, and tours will not run in local severe weather such as thunderstorms or high winds. However, they will run in the rain and after a storm has passed. Weather may delay the start of a course, but unless the weather is severe and expected to be so for an extended period, the course will not be cancelled. Tour times may be delayed if a storm system pops up and is expected to pass through quickly, but the tours most likely will run.

Keep in mind that bad weather where you are does not necessarily mean bad weather at our facility.

Bad weather seldom results in cancelled tours. Unless you are called and informed of a cancellation on our part, assume your tour is a go.

No refund will be given for a tour missed because of inclement weather.

“No Go” Policy

Please understand that there are no refunds for guests who are unable to complete their chosen course. This is an aerial obstacle course designed to help confront and overcome fears while providing thrills and fun. Parents know their children best. Please consider what this activity is and how your child might react to heights and challenges before purchasing a ticket.

Should you discover that a course is too much for you, you may opt out of completing it. However, please keep in mind that by booking your course you took the slot of another paying guest. The guides scheduled for your course still have to be paid. As such, you will still be charged for your course. Thanks for your understanding of our “no go” policy.

Cancellation and Transfer Policies

• If a customer requests to cancel his or her reservation 24+ hours in advance,  a $20 processing fee will be applied, and the remaining balance will be refunded to the card used to make the reservation.

• If a customer requests to cancel his or her reservation LESS THAN 24 hours in advance, he or she will be obligated to pay his or her balance in full. 

• If a customer requests to transfer his or her reservation to a later date 24+ hours in advance, a $10 transfer fee will be applied, and the remaining balance will be returned to the customer on a digital gift card via email. This gift card is valid for FIVE years. Rescheduling reservations is the responsibility of the customer. Gift cards are NOT refundable. 

• If a customer requests to transfer his or her reservation to a later time or date LESS THAN 24 hours in advance, he or she will not be permitted to transfer his or reservation and be obligated to pay his or her balance in full.  

• DISCLAIMER: Screaming Eagle Adventure Parks cannot guarantee that requested transfers to a later time, with LESS THAN 24 hour’s notice, but will do their best to accommodate.

Group Reservation Policy (10+)

• A 25% non-refundable deposit will be required at the time of reservation and 100% payment is required at least 10 days prior to the reservation in reference.

• If a group requests to cancel their reservation LESS THAN 10 days in advance, a processing fee, 50% of the total cost, will be applied to the card used to make the reservation.

• If a group requests to transfer their reservation 24+ hours in advance, a transfer fee, 10% of the total cost, will be applied, and the remaining balance will be returned to the group on a digital gift card via email. This gift card is valid for FIVE years. Rescheduling reservations is the responsibility of the customer. Gift cards are NOT refundable.

• If a group requests to transfer their reservation to a later TIME OR DATE LESS THAN 24 hours in advance, they will not be permitted to transfer the reservation.

• DISCLAIMER: Screaming Eagle Adventure Parks cannot guarantee that requested transfers to a later time, with LESS THAN 24 hour’s notice, but will do their best to accommodate.

Right of Refusal

We want you to you enjoy your zip line experience, however we also want you to be safe. For this reason we reserve the right to refuse access to the tours to anyone. If it is determined that a guest’s participation on a course would compromise their safety, the staff’s safety, or the safety of other participants, they will be denied access to the tour.

Being under the influence of drugs or alcohol, demonstrating the inability to understand the rules, failing to obey the rules, being found to be over the weight limit, or determining a physical inability to do a zip line tour are some, but not necessarily all, of the reasons a guest may be denied tour access. The Creation Museum, Historic Banning Mills, American Adventure Park Systems and their staff will have the final say on any participant going out or continuing on a tour. No refund is available to those refused access to the tour.